Article 1 – Identity of the Service Provider

The contractor is:

Norbert Terlouw, established in Huissen, the Netherlands,
operating under the trade names:

• Norbert Terlouw – Voice Actor & Voice-over
• Booster Media Productions by Norbert Terlouw

Where these terms refer to “Norbert Terlouw”, this shall also include the above-mentioned trade names and all activities performed under them.

Article 2 – Applicability

1. These general terms and conditions apply to all offers, agreements, deliveries, and services of Norbert Terlouw.
2. Deviations are only valid if agreed upon in writing.
3. The client’s general terms and conditions are expressly excluded, unless agreed otherwise in writing.

Article 3 – Offers and Agreement

1. Quotations are non-binding and valid for 14 days, unless stated otherwise.
2. An agreement is concluded after written or digital confirmation by the client.
3. Norbert Terlouw reserves the right to refuse an assignment with stated reasons.

Article 4 – Services

Norbert Terlouw provides, among other things:

• voice acting and voice-over services;
• radio news, bulletins, and editorial audio;
• podcast and audio production;
• media productions and editing;
• AI-supported editorial and production processes (Twin Engine);
• engagement of freelancers or third parties under the responsibility of Norbert Terlouw.

Article 5 – Prices and Rates

1. All prices are exclusive of VAT, unless stated otherwise.
2. Additional costs (such as travel, location or supplementary studio costs) will be communicated in advance.
3. Changes to script, planning, or assignment may lead to price adjustments.

Article 6 – Delivery and Execution

1. Delivery times are determined in consultation.
2. Delays caused by late or incorrect delivery of materials by the client are at the client’s expense.
3. Audio and media productions are delivered in the agreed specifications and formats.

Article 7 – Obligations of the Client

The client:

• provides correct scripts, information and instructions in a timely manner;
• holds all necessary rights to supplied materials;
• indemnifies Norbert Terlouw against third-party claims;
• compensates additional costs resulting from changes or delays.

Article 8 – Retakes and Corrections

1. Speaking errors are corrected free of charge.
2. One retake on tone-of-voice is included, unless otherwise agreed.
3. Text changes after recording or editing will be invoiced additionally.

Article 9 – Use and License of Voice-over and Audio

1. Use is limited to the agreed purpose, medium and period.
2. Reuse, expansion, or extension may lead to additional compensation.
3. Publication is only permitted after full payment, unless otherwise agreed in writing.

Article 10 – Podcast and Media Productions (Ownership)

1. For commissioned podcast and media productions, the client obtains, after full payment,
   the ownership and right of use of:
   • raw recordings;
   • edited final products;
   • agreed deliverables.
2. Norbert Terlouw retains the right to use parts of the work for
   portfolio, promotional or demonstration purposes,
   unless confidentiality has been agreed in writing.
3. Working methods, templates, editorial structures, and technical knowledge
   remain the property of Norbert Terlouw.

Article 11 – Confidentiality and Handling of Materials

1. Parties shall treat all confidential information strictly confidentially.
2. Norbert Terlouw stores project material only:
   • as long as necessary for execution, revision, or administration;
   • in accordance with legal retention obligations.
3. Further destruction or anonymisation of materials takes place
   only if agreed in writing (for example via NDA).

Article 12 – AI-supported Services (Twin Engine)

1. AI is used as a supporting tool within editorial, production, and workflow.
2. Human final editing remains leading for content and publication.
3. The client acknowledges AI support as part of the service provision.
4. Final responsibility for publication rests with the client, unless otherwise agreed.

Article 13 – Intellectual Property

1. Intellectual property rights remain with Norbert Terlouw,
   except where Article 10 stipulates otherwise.
2. Unauthorised use may result in damages
   or additional license fees.

Article 14 – Payment

1. Invoices must be paid within 30 days.
2. In case of late payment, statutory interest and collection costs may be charged.
3. In case of non-payment, the use of delivered content may be suspended or terminated.

Article 15 – Liability

1. Liability is limited to the invoice amount of the relevant assignment.
2. Indirect damage, consequential damage, or loss of income are excluded,
   unless there is intent or gross negligence.

Article 16 – Force Majeure

In case of force majeure (such as illness, technical malfunctions, or external circumstances),
execution will be suspended without liability for damages.

Article 17 – Cancellation

1. Cancellation by the client may lead to compensation for costs
   already incurred and reserved time.
2. Cancellation shortly before execution may result in invoicing
   a reasonable percentage of the assignment fee.

Article 18 – Applicable Law

1. All agreements are governed by Dutch law.
2. Disputes will be submitted to the competent court in the Netherlands.

Norbert Terlouw
Operating under:
Norbert Terlouw – Voice Actor & Voiceover
Booster Media Productions by Norbert Terlouw

Version 2026